Zachary Paulsgrove

Solely responsible for enterprise information security strategy, risk governance, and compliance, supporting a global workforce of 400+ employees.

Project manages the SOC 2 program, coordinating cross-functional stakeholders, overseeing audit readiness, and maintaining ongoing control alignment.

Leads ISO 27001 initiatives and enterprise risk assessments, including security governance and third-party risk considerations, mitigating security risks across identity, endpoint, SaaS, and cloud environments.

Develops and maintains the security roadmap in partnership with vCISO, translating requirements into actionable, phased initiatives.

Trusted advisor to IT leadership, providing regular briefings to the Director of IT and facilitating quarterly security committee meetings focused on risk posture, initiatives, and strategy.

Evaluates and recommends security tools and platforms, influencing decisions and partnering with IT leadership for approvals.

Drives adoption of security controls and policies, balancing risk reduction with operational efficiency and business needs.

Led a Tier 3 technology operations team delivering critical business process and application support for a global organization of 450+ employees.

Owned the full lifecycle management of enterprise SaaS platforms, aligning tooling decisions with business strategy, budget, and user requirements.

Collaborated with IT and business leadership to implement and scale technology solutions that enhanced operational reliability and boosted employee productivity.

Contributed to the development of cybersecurity and disaster recovery strategies, partnering closely with information security to enhance organizational resilience and risk management.

Developed operational processes and escalation models, improving service consistency, accountability, and cross-functional collaboration.

Served as a Tier 3 support team member supporting our internal IT systems and applications developed using NodeJS, Javascript, and SQL.

Coached and mentored junior team members in their development.

Supported an online investment product as a Tier 3 production support team member assisting my team in the identification, logging, and resolution of bugs within a product developed using C# and TypeScript with a Mongo backend.

Developed and supported an existing desktop and online portfolio management software package. Tasked with programming new features, fixing existing bugs, and providing production support help using C#, C++, VB.Net, and SQL Server.